Snob Acts

Everyone here, is wondering whats its like to be with
somebody else
everyone here's to blame, everyone here
gets caught up in the pleasure of pain, everyone hides
shade of shame, but looking inside we're the same
and we're all grown up now, but we dont know how
to get it back to good


Back 2 Good-Matchbox Twenty

Errgh, aku tengah bengang. I hope somebody or so called my colleague (satu company kan) or anybody read this jurnal will for god sake spread it out. Manusia nie, selagi sesuatu perkara tu tak dikecoh-kecohkan memang tak sapa akan sedar. Macam lagu Kicap tu, I, at the very first time heard that song dont like it. LAgu apa macam tu.. takde seni langsung. Lagi-lagi pulak penyanyi dia tak lawa.. I, even am not a artistic person, appreciate art considerably, such as music and movies. I dont mind going to cinema to watch good malay movies. Just recently, I missed Soalnya Siapa coz really couldnt squeeze in my time to TGV, Mum was bz for Haj that time. I prefer malay dramas over that kantonese or Arjun Rampal on TV. And I read A Samad Said and Usman Awang in leasure of course, after finishing some heavy-drama-full-of-tragedy Novels .
Ok, Now the Network is going down again. Hmm, I guess ITD has their strong reason for this, to me I see it as a Shamely acts. Sebab selama aku kerja kat sini, network down nie dah macam biasa. Tak heran.. Memang selalu down. Even keje kat company yang kononnya and sahihnya is the biggest telco in Msia, tapi aku still aint entirely wired. Intra sendiri pun selalu takleh access, ade jek yang tak kena. Okla.. tu takpela.. even sebenarnya hello!!.. dah 2 minggu tau. Takkanla takleh recover lagi. Ape diroang nie takde disaster recovery back up ke. ISO pun boleh fail kalau camnie. Tapi yelah, tak baiklaa melenting.. ntah-ntah kabel putus ke, or server masuk tikus ke. Cuma now yang aku kesalkan sangat is the tele asst kat ITD nye held desk. Sombong, kasar dan langsung tak menghormati pelanggan. Sepanjang pengalaman aku call diorang nie, memang slalu dapat operator yang pemalas and takde langsung etika TCS (total customer satisfaction). SEbab tu aku sendiri pun malas dah nak call diorang. Elok senyapkan jek, sebab kalau call pun bukan dapat apa.. selain dari kena marah, kena tengking and longs procedure and call transfers sebelum betul-betul dpt solve problem. Macam tadi, yelah.. kekadang kita nak tau jugak kan apa yang sebenarnya terjadi behind this downfall (err, betul ke.. kekek cam tak betul jek noun tu). The conservation was sthing like this:

[Nic] : Hello, hmm kita nak tau laa kenapa network kat JRC nie asyik down jek.
[Girl] : Hai, dah nwk tu sekarang nie down, downlaa.. mana boleh buat apa-apa.
[Nic] : Yelah, tapi nie dah masuk 2 minggu dah, dari minggu lepas lagi.
[Girl] : (Mencelah) Memangla, kita pun tak boleh buat apa tunggu jekla.
Nwk down kan. Diorang pun dah buat kerja, tapi yelah.. keadaan nie kritikal, kena virus. Bukannya tak buat keje.
[Nic] : I know, I am just being concerned.
[Girl] : Dahla, I ada banyak call nie.. Hang UP!!!

Sebenarnya it worst dari yang aku boleh recall tu. Believe me, aku siap cakap eee sombongnya tapi I guess dia dah letak. Tapi the main point macam tu ke cara melayan pelanggan???? I know I am her internal customer. Tapi, ngan aku pun dia boleh cakap macamtu.?? Macamana pulak dengan orang luar.. Bukanke kita patut hormatkan orang disekeliling kita dulu. And macamana kalau aku nie mungkin GM ke, or Datuk CE.. Dia bukan tanya pun nama aku. But, She was very rude. And dari suara dia aku percaya dia bukanla dah tua pun, and she is only an operator for that help desk thing. Kalau dia malas nak bercakap, aku rasa dia patut transfer or berenti jek kerja. And kalau nak cakap tak puas hati ngan reward keje dia, well.. everybody does!!! Tapi jangan sampai kita tak menjalankan amanah tugas kita dengan baik. Hmm, aku geram sangat and bosan dah ngan sikap pekerja-pekerja kat company.. Mostly memang camtu, esp bahagian yang involve service. Teruk betul!!!. And aku rasa paying RM1.50 for the persatuan every month does me nothing. Ntah hapa diorang buat dengan duit tu. Yet, aku malas nak buat mende2 yang membabitkan gaji, hr, medical claim, email.. sebab procedure and sikap diorang nie, buat kita sakit hati jek. Takyah jejauh, kat dept aku nie haa akak kerani Ya Allah, tolonglaa.. Tahula dia kerja dah lama, tapi rajinlaa sket. In year 2001, three of my medic claims were declined sebab lambat hantar and satu tu was dentist claim RM145. Salah kak F tuhlaa, boleh dia cakap hilang dlm perjalanan kat aku and did nothing to help me.. Teruk betul. So, last year aku rasa serik sangat dah nak pegi klinik bukan panel even the nearest klinik panel is 10KM kat Klang nun. BTW, on the other hand aku respect jugakla orang kat TSSB or Kedai Tekom, I think diorang punya perkhidmatan memang elok dan memuaskan.. Cuma I guess bila kena kat customer yang sesama company sendiri tu yang diorang taknak layan.
PEngajaran yang aku dapat dari nie, ohh pleaselaa.. kalau kita dah rela nak bekerja mengadap pelanggan, jaga-jagalaa sikap diri tu. And be professional, jagalag imej syarikat. Aku, even aku mmg suka kutuk-kutuk, but I am praud being a Tekomnians.. hehehee.. hey, its not bad at all. And I love my work.. Yeah, I do do leisure stuff, I surf net cronicly. Tapi, always make sure my work is done.. I do my job with all my heart..

28 days left